Delivery & Returns
Delivery is free for all orders over 50,00€. Otherwise the delivery costs 4,95€.
Once your product is shipped, it usually takes 2 to 4 business days in Germany, 3 to 7 in Europe. 5 to 15 for the rest of the world. If you have not received your products, please feel free to contact us through our contact page.
You can return your product up to 14 days after receiving your order. Please make sure that the products are not opened and used.
With your order you will receive a return shipping label and a return slip from us. Please first indicate your reason for return on your return shipping label behind the corresponding item. Put the goods together with the return shipping label in the shipping box. For faster processing you will find a return shipping label in the package, but its use is not mandatory. Stick it on the carton. Please make sure that the old label with which we sent your goods is no longer visible!
If you receive damaged items (e.g. broken glass), please send us one or more photos of the item via the contact form. This will speed up the process, because the customer service can call you back/ write to you directly. Please also include your order number in the email.