FAQ

You will find in the shipping confirmation email a package tracking number, which you can click directly in the mail to get an info about the current delivery status. You can also enter the number directly on the DHL homepage. Please click here. If you do not have the mail at hand or you have not been told a number, please contact our customer service with your order number or customer name.

Contact us via our contact form or call us. You can reach us Monday - Friday (except German holidays) from 11:00 to 16:00 under the toll-free hotline number 0800 400 31 10.

You will find in the shipping confirmation email a package tracking number, which you can click directly in the mail to get an info about the current delivery status. You can also enter the number directly on the DHL homepage. Please click here. If you do not have the mail at hand or you have not been told a number, please contact our customer service with your order number or customer name.

Contact us via our contact form or call us. You can reach us Monday - Friday (except German holidays) from 11:00 to 16:00 under the toll-free hotline number 0800 400 31 10.

p>Step 1: Add items to shopping cart
Add your desired products to your personal shopping cart by clicking on the "Buy" button. You can change this selection at any time until you submit your order by clicking on the "shopping cart" icon in the upper right corner of the online store. There you will get an overview of your items in the shopping cart. By clicking the button "go to checkout" you get to the next ordering step.

Step 2: Login
If you have already created a customer account, please log in with your email address and password. Otherwise, please enter your shipping address.
Your data will be collected, processed and used in compliance with data protection regulations. Any other use or disclosure to third parties will not take place. By clicking the button "Register" or "Continue to shipping" you get to the next ordering step.

Step 3: Shipping
Name us at this point your desired delivery address. By clicking the button "Continue to payment" you get to the next ordering step.

Step 4: Payment method
Select the desired payment method. By clicking the button "Review Order" you get to the next ordering step.

Step 5: Order Summary & Buy
Control at this point one last time all the details of your order. By clicking on the button "order with costs" you send your order. Depending on which payment method you have chosen, you will be redirected to our payment service provider. The receipt of your order will be confirmed by an automatic order confirmation e-mail. There you will also find your order number for any queries.

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No, there is no minimum order value.

A cancellation is unfortunately not yet possible. The statutory right of withdrawal remains unaffected by the cancellation option.

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No, any order you place once will be processed immediately and cannot be changed. Please contact us via our customer service contact form.

No, every order that you have triggered once will be processed immediately. Unfortunately, merging is not possible.

Mostly yes. We also receive repeat shipments of our items over several seasons. If you are looking for a specific item, please contact our customer service.
Optimally you have an item number or the page of our catalog at hand.

Standard shipping within Germany for only 4.95 € per order.

You will find in the shipping confirmation email a package tracking number, which you can click directly in the mail to get an info about the current delivery status. You can also enter the number directly on the DHL homepage. Please click here.

If you do not have the mail at hand or you have not been given a number, please contact our customer service with your order number or customer name: Contact us via the contact form or call us. You can reach us Monday - Friday (except on German holidays) from 11am to 4pm under the toll-free hotline number 0800 400 31 10 (not final)

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Your order will be processed immediately after receipt. The delivery times are about 2-4 business days. The delivery times of each item you can also see in the checkout before submitting an order.

Within Germany, shipping is done by DHL. To Luxembourg, France, Great Britain, Netherlands, Denmark, Poland, Belgium, Italy, Czech Republic, Portugal and Spain we deliver with DHL Weltpaket.

No. During the order process, we will ask you if you want the order to be delivered to a different address than the invoice. Maybe you want to make someone happy, who should not see the bill. Of course we understand this. This does not apply to purchase on account / installments (Klarna).

With your order you will receive a return shipping label and a return slip from us. Please first indicate your reason for return on your return bill behind the corresponding item. Put the goods together with the return shipping label in the shipping box. For faster processing you will find a return shipping label in the package, but its use is not mandatory. Stick this on the carton. Please make sure that the old label, with which we have sent your goods is no longer visible!

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If you receive damaged items (e.g. broken glass), please send us one or more photos of the item via the contact form. This will speed up the process as customer service can call/text you back directly. Please also include your order number in the email.

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You can find all information about the revocation in the Revocation Policy.

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Unfortunately no. You can return items and reorder your desired items afterwards.

Please return them stating the reason for return and send us a short info stating your order number to our customer service via the contact form.

You will find in the shipping confirmation email a package tracking number, which you can click directly in the mail to get an info about the current delivery status. You can also enter the number directly on the DHL homepage. Please click here. If you do not have the mail at hand or you have not been told a number, please contact our customer service with your order number or customer name.

Contact us via our contact form or call us. You can reach us Monday - Friday (except German holidays) from 11:00 to 16:00 under the toll-free hotline number 0800 400 31 10.

Of course, the statutory warranty provisions apply to all products that you can purchase at ipuro. In the event of a defect or error of a product please contact our customer service.

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Ipuro bears the return shipping costs. For this you will receive a return label, with which you can return your order for faster processing free of shipping costs, but its use is not mandatory.

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If your package arrives damaged, please refuse to accept it or contact your post office within 7 days to report the damage. Please send the damage report via our contact form, so that your order can be taken out of the dunning process until clarification.

Fiber sticks ensure good fragrance intensity from the beginning. The absorption of the room fragrance by the fiber sticks is uniformly high and ensures optimal fragrance intensity. Evaporation may vary due to climatic conditions within rooms. Heat, heating air, strong light incidence, artificial or sunlight favor rapid evaporation.
The 240ml bottle lasts up to circa four months, the 75ml bottle up to circa 1.5 months and the 50ml bottle up to circa 1 month. The intensity and range of the fragrance varies depending on the number of sticks used, depending on the size of the room as well as the room climate (see above point).

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A scented candle lasts up to about 50 hours.

The sense of smell has become accustomed to the scent, this gives the impression that the effect decreases (similar to body perfume).

Our tip: Change the scent.

Unopened and at constant temperatures room fragrances can be stored closed (original packaging) and stored in the dark for up to five years without the fragrance "tilts".

All perfumings are mixtures of fragrances. In part, a perfume contains up to more than 100 individual fragrances, depending on the respective fragrance direction.
Interactions of the fragrances always occur and show themselves, among other things, in a strengthening of the inherent color. External influences such as light and high room temperatures accelerate these processes or act as a catalyst that can cause a change in color of the solution.
It is also known that some fragrances change their color in the aging process. These fragrances include, for example, vanilla-representing fragrances. Fragrance compounds containing these fragrances usually always enhance their inherent color.
The discolorations have no influence on the fragrance character of the compound, but are to be regarded as natural aging processes.

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We use only natural and nature-identical fragrances.

To prevent allergies. Natural fragrances are not fundamentally better than nature-identical ones. On the contrary, the strongest allergens come from nature. Furthermore, there is also always the risk of exposure to environmental toxins and pesticides.

No, because the technology behind it is very high quality. For example, the synthetic fragrances are often more precious than the natural raw materials. There exists the cliché that natural is always good and synthetic is always bad. For example, there is an orange essence that costs only three euros per kilo, but the synthetic substance costs several thousand euros.

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The fragrances are good but less complex fragrance compositions (compared to CLASSIC, EXCLUSIVE, LIMITED EDITION) at entry level price and intended for distribution channels outside DEPOT.

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Our Air Pearls compositions are - each for itself - fine fragrance combinations and very full of character. Therefore, we recommend that you let each fragrance work for itself.

The Air Pearls electronic devices can only be used with the Air Pearls capsules.

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If the capsule is inserted in the device and in use (non-stop), the scent duration is about 20-25 operating hours/4 weeks. If the capsule is removed from the "freshpack" and this lies freely in the room, the scent duration is on average 4 - 6 weeks.

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The big cube is recommended for room sizes up to 20 m², the mini cube for room sizes up to 15 m². The plug-in cube is recommended for room sizes of up to 12 m².

It is recommended to keep the box. If you already had the capsule in use in the device and now want to use a new fragrance, you can store the used capsule back in the box.

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It is recommended to use the capsules only for use with the Air Pearls electrical appliances.

No, the capsules do not contain liquid. The beads inside the capsule are made of plastic (EVA). These beads are processed with the perfume oil in a special process. After the beads are finished, they are filled into the capsules without liquid residue.

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None of the PEARLS are harmful to health - but some of the PEARLS are classified as: "Causes skin irritation." or "May cause allergic skin reactions." or "Contains xy", "May cause allergic reactions." Thus, the beads themselves should not be touched directly. However, the capsules are designed in such a way that they cannot be easily opened.

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Lid can be disposed in the plastic waste. Box can be disposed of in paper waste. Capsule can be disposed of in hazardous waste (recycling center).

If a substance or a mixture of substances has a chemically hazardous potential, it is considered a hazardous substance and can cause allergic reactions in the consumer. However, this does not result in a health hazard or damage to health. The ingredients of Air Pearls fragrances are classified as hazardous substances because they can cause allergies. Therefore, we are required by law (in addition to providing other hazardous substance information) to inform our customers of possible allergic reactions.

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