FREE SHIPPING FROM €30
Where is my order?
You will find a package tracking number in the shipping confirmation email, which you can click on directly in the email to receive information about the current delivery status. Of course, you can also enter the number directly on the DHL homepage. To do this, please click here . If you do not have the email to hand or have not been given a number, please contact our customer service with your order number or customer name.
Contact us using our contact form or give us a call. You can reach us Monday - Friday (except on German public holidays) from 11:00 a.m. to 4:00 p.m. on the free hotline number 0800 400 31 10.
How can I order?
Step 1: Add item to cart
Place your desired products in your personal shopping cart by clicking on the “Buy” button. You can change this selection at any time until you submit your order by clicking on the “shopping cart” symbol in the upper right corner of the online shop. You will be taken there to an overview of the items in your shopping cart. By clicking on the “checkout” button you will go to the next ordering step.
Step 2: Login
If you have already created a customer account, please log in with your email address and password. Otherwise, please provide your delivery address.
Your data will be collected, processed and used in compliance with data protection regulations. It will not be used for any other purpose or passed on to third parties. By clicking the “Register” or “Continue to shipping” button you will go to the next ordering step.
Step 3: Shipping
Tell us your desired delivery address at this point. By clicking the “Proceed to payment” button you will go to the next ordering step.
Step 4: Payment method
Select the desired payment method. By clicking the “Check order” button you will go to the next ordering step.
Step 5: Order overview & purchase
At this point, check all the details of your order one last time. By clicking on the "order for a fee" button, you send your order. Depending on which payment method you chose, you will then be redirected to our payment service provider. Receipt of the order will be confirmed with an automatic order confirmation by email. There you will find also your order number for any questions.
Is there a minimum order value?
No, there is no minimum order value.
How can I cancel my order?
Unfortunately, cancellation is not yet possible. The statutory right of withdrawal remains unaffected by the cancellation option.
Can I change the delivery address of my order later?
No, every order that you have placed will be processed immediately and can no longer be changed. Please contact us using our customer service contact form.
Can I combine orders later?
No, every order you place once will be processed immediately. Unfortunately, a merger is not possible.
Are sold-out items coming back?
Most of the time yes. We also receive additional deliveries of our items over several seasons. If you are looking for a specific item, please contact our customer service. Ideally, you have an item number or the page in our catalog to hand.
How old do I have to be to order?
To order in the online shop, you must be 18 years old.
How much are the shipping costs?
Standard shipping within Germany for only €4.95 per order.
Will I get the shipping costs refunded if I return something?
If you return the entire order, you will receive a refund of the total amount including shipping costs. If you only return part of the order, the shipping costs will not be refunded as you have kept the items that were shipped.
Where is my order?
You will find a package tracking number in the shipping confirmation email, which you can click on directly in the email to receive information about the current delivery status. Of course, you can also enter the number directly on the DHL homepage. To do this, please click here .
If you do not have the email to hand or have not been given a number, please contact our customer service with your order number or customer name: Contact us using the contact form or call us. You can reach us Monday - Friday (except on German public holidays) from 11:00 a.m. to 4:00 p.m. on the free hotline number 0800 400 31 10.
Who is your shipping service provider?
Shipping within Germany is carried out by DHL. We deliver with DHL Weltpaket to Luxembourg, France, Great Britain, the Netherlands, Denmark, Poland, Belgium, Italy, the Czech Republic, Portugal and Spain.
Do the billing and delivery addresses have to be the same?
No. When ordering, we will ask you whether the order should be delivered to a different address than the invoice. Maybe you want to make someone happy who you don't want to see the bill. Of course we understand that. This does not apply to purchases on account/instalments (Klarna).
Can I have my order delivered to a branch?
Unfortunately this service is not offered. We ask for your understanding.
What are the payment methods?
Purchase on account (Klarna) - Not for company addresses
You only pay when you have received your order. You will receive the invoice by email. When purchasing on account, the Gries Deco Company transfers the claim to the payment service provider Klarna as part of a contract. If you use the Klarna invoice payment method, delivery to a delivery address that differs from the billing address is not possible. We ask for your understanding on this. Klarna is our partner and, as a TÜV-tested company certified by Trusted Shops, guarantees a secure payment process. Your personal data is subject to the highest data protection standards. A specialized team of data protection officers from Klarna ensures that your data is always in safe hands.
When purchasing on account with Klarna, you have a payment deadline of 14 days after receipt of the invoice. Klarna's full terms and conditions for purchasing on account can be found here: Klarna terms and conditions .
Klarna checks and evaluates the consumer's data and, if there are legitimate reasons, exchanges data with other companies and credit reporting agencies (credit check). If the consumer's creditworthiness is not guaranteed, Klarna AB can refuse the customer Klarna's payment methods and must point out alternative payment options. Your personal information will be treated in accordance with data protection law and will not be passed on to third parties for advertising purposes. You can find out more about Klarna's data protection regulations here: Klarna data protection .
Purchase on installments (Klarna) - Not for company addresses
You only pay when you have received your order. You will receive the invoice by email. When purchasing on account, the Gries Deco Company transfers the claim to the payment service provider Klarna as part of a contract. If you use the Klarna invoice payment method, delivery to a packing station is not possible. If a delivery is made to a different delivery address, the recipient name in the delivery address must be the same as the recipient name in the billing address. We ask for your understanding on this. Klarna is our partner and, as a TÜV-tested company certified by Trusted Shops, guarantees a secure payment process. Your personal data is subject to the highest data protection standards. A specialized team of data protection officers from Klarna ensures that your data is always in safe hands.
With the Klarna installment purchase financing service, you also get the goods first. All your purchases will be collected on one invoice at the end of the next month. You can then pay this invoice in flexible installments, but you can also pay the total amount at any time. You can find further information about the Klarna installment purchase financing service here:Klarna installment purchase .
Klarna checks and evaluates the consumer's data and, if there are legitimate reasons, exchanges data with other companies and credit reporting agencies (credit check). If the consumer's creditworthiness is not guaranteed, Klarna can refuse the customer payment methods and must point out alternative payment options. Your personal information will be treated in accordance with data protection law and will not be passed on to third parties for advertising purposes. You can find out more about Klarna's data protection regulations here: Klarna data protection .
Get more general information about Klarna here: More about Klarna .
We accept VISA or MASTERCARD credit cards. You will automatically be redirected to payment after submitting the order. Please have your credit card number, the verification number (back of the credit card) and the account number of your reference account to hand.
Your credit card account will be debited upon completion of the order.
You can also pay quickly and easily with Google Pay. To do this, you must have an account with “ Google ” and store your payment details (credit details, bank details) in it.
Can I purchase a voucher from ipuro?
No, unfortunately you cannot purchase vouchers.
Return & Complaint
With your order you will receive a returns shipping label and a returns slip from us. Please first state your reason for return on your return slip behind the relevant item. Place the goods together with the return slip in the shipping box. To speed up processing, you will find a returns shipping label in the package, but its use is not mandatory. Glue these to the cardboard. Please make sure that the old label with which we sent your goods can no longer be seen!
If an item arrives damaged (e.g. broken glass), please send us one or more photos of this item using the contact form . This will speed up processing as customer service can call you back/write to you directly. Please also let us know your order number in the email.
What does revocation mean?
You can find all information about cancellation in the cancellation policy .
I was delivered incorrect items. What now?
Please return it, stating the reasons for the return and send us a short message stating your order number to our customer service using the contact form.
How long is the warranty/guarantee?
Of course, the legally required warranty provisions apply to all products that you can purchase from ipuro. If there is a defect or error in a product, please contact our customer service.
Who bears the costs for a return?
Ipuro bears the return shipping costs. You will receive a return label with which you can return your order free of charge for faster processing, but its use is not mandatory.
When will I get my money back?
Once we have received and checked your return, we will refund you the amount of the returned items within a few days. If you pay by credit card, you will receive the amount back to your credit card account. You will see the booking on your next credit card statement. We have no influence on the billing date of your credit card statement.
How are batteries and accumulators disposed of?
Since our shipments may contain batteries and accumulators, we are obliged according to the Battery Act (BattG) to point out the following to you: Batteries and accumulators may not be disposed of with household waste, but you are legally obliged to return used batteries and accumulators. Used batteries can contain harmful substances that can harm the environment or your health if not stored or disposed of properly. Batteries also contain important raw materials such as iron, zinc, manganese or nickel and can be recycled.
Contact / Customer Service
how long does an ipuro diffuser last?
Fiber sticks ensure good fragrance intensity right from the start. The absorption of the room fragrance by the fiber sticks is uniform and ensures optimal fragrance intensity. Evaporation can vary depending on the climatic conditions within the rooms. Heat, heating air, strong light, artificial or sunlight promote rapid evaporation.
The 240ml bottle lasts up to around four months, the 75ml bottle lasts up to around 1.5 months and the 50ml bottle lasts up to around 1 month. The intensity and range of the scent varies depending on the number of sticks used, the size of the room and the room climate (see point above).
How long does an ipuro scented candle last?
A scented candle lasts up to around 50 hours.
Wie lange hält ein ipuro Autoduft?
Unsere Autodüfte halten bis zu 90 Tage bei normalen Bedingungen. Die Autodüfte können aufgrund klimatischer Bedingungen wie Hitze, Klimaanlage bzw. Lüftung, starke Lichteinfalle, künstliches oder Sonnenlicht schneller Evaporieren und daher unterschiedlich ausfallen.
Why do I no longer perceive my ipuro scent as intensely?
The sense of smell has become accustomed to the scent, which gives the impression that the effect is wearing off (similar to body perfume).
Our tip: change the scent.
How long can you store ipuro?
Closed (original packaging) and stored in the dark for up to five years without the scent “tipping”.
Why can scents change color (e.g. vanilla scents, orange scents)?
All perfumes are fragrance mixtures. Sometimes a perfume contains up to over 100 individual fragrances, depending on the respective scent.
Interactions between the odorants always occur and are reflected, among other things, in an increase in the intrinsic color. External influences such as light and high room temperatures accelerate these processes or act as a catalyst that can cause the solution to change color.
It is also known that some fragrances change color as they age. These fragrances include, for example, vanilla-representing fragrances. Fragrance compounds that contain these fragrances usually always enhance their own color.
The discolorations have no influence on the fragrance character of the compound, but are to be viewed as natural aging processes.
Are artificial fragrances used?
We only use natural and nature-identical fragrances.
Why aren't only natural fragrances used?
To prevent allergies. Natural fragrances are not fundamentally better than those that are identical to nature. On the contrary: the strongest allergens come from nature. There is also always the risk of exposure to environmental toxins and pesticides.
Are synthetic ingredients of poorer quality than natural ones?
No, because the technology behind it is very high quality. For example, synthetic fragrances are often more valuable than natural raw materials. There is a cliche that natural is always good and synthetic is always bad. For example, there is an orange essence that only costs three euros per kilo, while the synthetic substance costs several thousand euros.
Why are the ESSENTIALS by ipuro fragrances cheaper?
The fragrances are good but less complex fragrance compositions (compared to CLASSIC, EXCLUSIVE, LIMITED EDITION) at an entry-level price and are intended for sales channels outside of DEPOT.
AIR PEARLS: Can other capsules (from other manufacturers) be used?
The electronic Air Pearls devices can only be used with the Air Pearls capsules.
AIR PEARLS: How long does the capsule smell?
If the capsule is inserted into the device and in use (non-stop), the fragrance lasts approximately 20-25 operating hours/4 weeks. Once the capsule has been removed from the “fresh pack” and is lying freely in the room, the fragrance lasts for an average of 4 – 6 weeks.
AIR PEARLS: Which device is suitable for which rooms?
The big cube is recommended for room sizes of up to 20 m², the mini cube for room sizes of up to 15 m². The plug-in cube is recommended for room sizes of up to 12 m².
AIR PEARLS: What should you pay attention to when storing the capsules?
It is advisable to keep the box. If you have already used the capsule in the device and now want to use a new scent, you can store the used capsule back in the box.
AIR PEARLS: Can the Air Pearls capsules be used for other purposes?
It is recommended that the capsules only be used with Air Pearls electrical devices.
AIR PEARLS: Do the capsules contain liquid?
No, the capsules do not contain any liquid. The beads inside the capsule are made of plastic (EVA). These pearls are processed with the perfume oil in a special process. After the beads are finished, they are filled into the capsules without leaving any liquid residue.
AIR PEARLS: Are the pearls in the capsules harmful to health (if swallowed...)?
None of the PEARLS are harmful to health - but some of the PEARLS are classified as: "Causes skin irritation." or "May cause an allergic skin reaction." or "Contains xy", "May cause an allergic reaction." The beads themselves should therefore not be touched directly. However, the capsules are designed in such a way that they cannot be opened easily.
AIR PEARLS: Can the capsules be disposed of as normal with household waste?
Lid can be disposed of in plastic waste. Box can be disposed of in paper waste. Capsule can be disposed of in hazardous waste (recycling center).
AIR PEARLS: Are the capsules hazardous substances?
If a substance or a mixture of substances has a chemical hazard potential, it is considered a hazardous substance and can cause allergic reactions in consumers. However, this does not result in a health risk or damage to health. The ingredients of Air Pearls fragrances are classified as hazardous substances because they can cause allergies. We are therefore legally obliged to inform our customers of possible allergic reactions (in addition to providing further information on hazardous substances).
AIR PEARLS: Is it possible that the scents of the capsules smell different than the scents of the diffusers? Are there any deviations (possibly due to material)?
Diffusers, scented candles and scent capsules have different scent carriers (ethanol, wax, etc.). Therefore, there may be slight differences, but the scent itself remains recognizable (there may only be slight differences).